Trainee / Junior Executive – Customer Support

Job ID: PHIR/2026-27/01

Key Performance Area:

• Handle end-to-end order management, including order entry, tracking, and execution
• Prepare and manage RFQs (Request for Quotations) and follow up with customers for timely closure
• Coordinate with the finance team for payment tracking, invoicing, and reconciliation
• Maintain accurate records and transactions within SAP/ERP systems
• Ensure effective communication with customers, suppliers, and internal stakeholders
• Support export documentation and coordination, where applicable
• Assist in resolving order-related issues and addressing customer queries promptly
• Maintain proper documentation and generate reports related to orders and payments
• Collaborate closely with production and logistics teams to ensure timely order dispatch