Executive – Customer Support

Job ID: PHU4/2026-27/01

Key Performance Area:

• Manage end-to-end order lifecycle, including order entry, tracking, and execution
• Prepare, issue, and follow up on RFQs with customers to ensure timely closure
• Coordinate with finance for payment tracking, invoicing, and reconciliation activities
• Maintain accurate and up-to-date records in SAP/ERP systems
• Act as a key point of contact for customers, suppliers, and internal stakeholders
• Support export documentation and coordination, ensuring compliance where applicable
• Resolve order-related issues and customer queries in a timely and efficient manner
• Ensure proper documentation and reporting of orders, payments, and transactions
• Collaborate with production and logistics teams to ensure on-time dispatch and delivery