Customer Support Executive

Job ID: PHIN/2025-26/01

Key Performance Area:

• Proficient in working with SAP and other ERP systems across the Order-to-Cash (OTC) sales cycle.
• Responsible for end-to-end customer order processing: tracking new customer orders, preparing and dispatching Order Acknowledgements (OA) to clients, and issuing Sales Orders (SO) to operations, ensuring order fulfilment within agreed timelines.
• Ensure timely and effective communication with customers regarding pending orders, shipment status, sample requests, and outstanding payments.
• Coordinate internally with planning, logistics, and cross-functional teams to address and resolve customer-related issues promptly.
• Generate and maintain daily sales reports and perform monthly sales analysis to monitor product-wise and customer-wise sales performance and demand trends.
• Track and monitor customer service levels on a monthly basis and implement corrective measures to improve customer satisfaction.
• Manage follow-ups on incoming sales leads, qualify prospects, and provide prompt, accurate responses to ensure conversion and engagement.