Customer Support & Logistics Executive (LZPH012)

Job ID: LZPH/2025-26/012

Key Performance Area:

• Timely and accurate processing of customer orders in the ERP system.
• Preparation and release of correct order acknowledgements to customers.
• Maintaining updated customer records, contracts, and communication history.
• Acting as a single point of contact for customers for order and delivery-related communication.
• Prompt handling of customer queries, complaints, and follow-ups to ensure satisfaction.
• Effective coordination with planning, production, QA, and warehouse teams to meet delivery commitments.
• Proactive identification and escalation of risks affecting order fulfillment or delivery timelines.
• Planning and execution of domestic and export shipments as per customer requirements.
• Preparation, verification, and control of all dispatch and shipping documents including invoices, packing lists, delivery challans, and export documents.
• Coordination with transporters, freight forwarders, and courier partners for timely dispatch.
• Tracking shipments and providing regular delivery status updates to customers.
• Ensuring compliance with medical industry standards, traceability, and documentation requirements.
• Maintaining adherence to ISO 13485 and internal quality system procedures for order handling and logistics.
• Monitoring on-time-in-full (OTIF) delivery performance and reducing logistics delays.
• Preparing MIS reports on orders, dispatches, customer service metrics, and logistics performance.
• Supporting internal, customer, and external audits related to order processing and logistics activities.