Customer support Executive

Job ID: PHIR/2023-24/05

Role: To manage a team of representatives, excellent customer service and after-sales support. Create policies and procedures and oversee the customer service provided by the team.

Key Performance Area:

• Managing a team of representatives offering customer support.
• Should have Experience in Export sales.
• Overseeing the customer service process.
• Knowledge in Quotation and Order management
• Resolving customer complaints brought to your attention.
• RQF handling & order proposal Invoicing.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Experience in SAP and MS Office.
• Possessing excellent product knowledge to enhance customer support.
• Rubber Products Knowledge as an added advantage.