Customer Quality Engineer

Job ID: PHTO/2025-26/04

Key Performance Area:

• Handle customer complaints, rejections, and field failures.
• Conduct Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).
• Prepare and submit 8D reports/concern reports to customers within the defined timelines.
• Support customer audits, visits, and product approvals.
• Monitor Customer PPM (Parts Per Million defects) and take actions to reduce it.
• Ensure timely communication with customers regarding quality issues.
• Drive internal quality improvements to prevent recurrence of issues.
• Maintain records for traceability and compliance.